Processing time
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order ships, including tracking information.
Shipping rates
United States: $12 flat rate. Free shipping on orders over $65.
International: $20 flat rate.
Rates are confirmed at checkout based on your destination.
Delivery times
Typically 7–15 business days after processing, depending on destination. Tracking is provided for every order.
Customs, duties & taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Delays
Occasionally, shipments are delayed due to customs, weather, or carrier issues beyond our control. We appreciate your patience and will help track down any shipment that's running late.
Lost or missing packages
If tracking shows your order as delivered but you haven't received it, contact your local carrier first, then reach out to us at pobaranchuktima@gmail.com and we'll help investigate.